You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day you or a third party designated by you, other than the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us
Y.Borhani GmbH
Brook 7, 20457 Hamburg
Email: sales@teppique.com

by a clear statement (e.g. by email) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form, although you are not required to do so.

To comply with the withdrawal period, it is sufficient to send the notice of exercise of the right of withdrawal before the end of the withdrawal period.

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Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and in any event within fourteen days from the day on which we receive the notice of withdrawal.

We will use the same means of payment you used for the original transaction to make this refund, unless you expressly agreed otherwise; no fees will be charged to you in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever occurs earlier.

You must return or deliver the goods to us without delay and in any event within fourteen days from the day on which you notify us of your withdrawal from this contract. You will have complied with this requirement if you dispatch the goods before the end of the fourteen-day period.

We will bear the costs of returning the goods.

You will only be liable for any diminished value of the goods if this diminution is not due to handling other than that necessary to examine the nature, characteristics and functioning of the goods.

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Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are made to the customer's specifications or are clearly tailored to the customer's personal needs.

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Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:
Y.Borhani GmbH
Brook 7, 20457 Hamburg
Email: sales@teppique.com

I/We hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/for the provision of the following service ()

Ordered on ()/received on (Name of the consumer
Address of the consumer
Signature of the consumer (only if the notice is provided on paper)
Date

(*) Delete as appropriate.

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Additional return policy

In addition to the statutory provisions, the following guidelines apply to our return process:

• Please send us an email at sales@teppique.com to register your return.

• Once approved, you will receive a prepaid return label by email.

• The goods must be returned in the original packaging or in equivalent secure packaging.

• Returned items must not show any visible signs of wear or damage.

• As our products are unique handmade items, slight irregularities in color or shape are not considered defects.